MISEssence SUPPORT 

EssenceSILVER

• Telephone Support between 7:00am – 7:00pm, 7 days per week (including UK Bank Holidays)
• Unlimited Number of Calls
• Priority Call Handling
• Enhanced Use of the MIS Corporate Defence Solutions Service Portal, which allows users to log and track support calls, conduct vulnerability assessments and be kept up to date with news from the MIS CDS security community.
• Additional Engineer Support (excluding on-site work)

Essence EXTRA
Next Day Hardware Replacement -When clients purchase a product from MIS CDS it will come with the standard manufacturer’s warranty for the first year. However, this usually means that a faulty product will need to be returned to the manufacturer’s base for fixing and this can take up to a week. Some clients cannot afford to wait for this process, as the security device is mission critical to their core business. For these clients, MIS CDS has a unique service, which offers next working day configured hardware replacement.