MISAffinity 

AffinityWALL Express 

AffinityWALL Express is a fully managed firewall service designed to suit smaller organisations and branch offices that require management at a reduced cost. 

The service comprises of the following components;

• 24 x 7 Monitoring of Security device and up to five Internet facing Services
• 3 hour Maximum Incident/Change Response time provided by the MIS CDS Security
• Operations Centre
• 15 Policy Changes per annum within Supported Hours
• Support Hours 7 x 7 x 7 (Weekends and Bank Holidays Included)
• Weekly Policy and Hardware Backups to our Secure Operations Centres
• Installation of all Critical Service packs and patches to address new vulnerabilities
• Next Day Hardware Replacement Available on Selected Watchguard and NetScreen products

1st Year Service Includes

• Chosen NetScreen or Watchguard Product (Owned)
• 24 x 7 Monitoring and Managed Service
• Next Day Hardware Replacement
• Pre-Installation by an MIS CDS Service Engineer
• 7 x 7 x 7 Support on Selected Product
• Installation of all patches/service packs
• Management of Site-to-site VPN Tunnels (all devices must be managed by MIS CDS for this service)
• 3 Hour response SLA

2nd Year Service Includes

• 24 x 7 Monitoring and Managed Service
• Next Day Hardware Replacement
• Year 2 Software Subscriptions
• 7 x 7 x 7 Support on Selected Product
• Installation of all patches/service packs
• Management of Site-to-site VPN Tunnels (all devices must be managed by MIS for this service)
• 3 Hour response SLA
• Telephone Support between 09.00 - 17.00 hrs Mon-Fri (excluding UK Bank Holidays)