MISAffinity
AffinityPROTECT
AffinityPROTECT is a fully managed anti-spam service, running its own mail service, built-in anti-virus engine and Bayesian filtering anti-spam protection. This hardened appliance is based on current best of breed mail security technology, offering complete protection against the full range of email threats.
Policy management is provided for both outgoing and internal messages, offering the option to add a disclaimer onto all external mail.AffinityPROTECT Service Feature Highlights
Clam Anti-Virus Updates
Updates for the built-in Anti-Virus (AV) are automatically downloaded and the service is monitored on an ongoing
basis.
Commercial anti-virus products are available as an additional cost option, if multiple AV engines are preferred and the
product can reference existing AV products if required.
Vipul's Razor
Vipul's Razor is a distributed, collaborative, spam detection and filtering network. Through user contribution, Razor
establishes a distributed and constantly updating catalogue of spam that is used by
AffinityPROTECT to filter out known spam.
Detection is carried out with statistical and randomised signatures that efficiently identify mutating spam content.
User input is validated through reputation assignments which are used for computing confidence values associated with
individual signatures.
Maximum Incident Response Time
MIS CDS will respond to individual incidents based on Service Level Agreements.
Incidents such as System Down and Hardware failure are classed as High Priority and dealt with in the following
manner;
- 1 Hour Response
- 6 Hourly Progress Report
- 24 Hour Fix (Dependant on product and hardware support contact)
Customer Change Request
The MIS CDS service engineers will make the requested change or update to the security device within 3 hours of
receiving request notification.
Standard Managed Service out-tasking hours are 7x7x7 including U.K bank holidays, if a change is required outside of
these hours a request should be scheduled with the MIS CDS Security Operations Centre (SOC) within the stated hours.
Following this process the service engineers will allocate the requested time slot to action the request
Monthly Messaging Reports
All service levels include comprehensive logging and reporting with monthly box based reports. All spam, malware and
content captured is logged and categorised within the reports. Reports of viruses and spam blocked overall and by
recipient will be available for collection 24x7 on the MIS CDS Service Portal. Standard reports highlight high usage
periods and give a general overview of the status of the managed device. Reports vary from high level management
summaries to low level diagnostic reports.
Unlimited Policy Changes within Support Hours
Unlimited policy changes can be made to the managed device, however in some cases spam tuning can be delegated to a
local administrator at the customer site.
Support Hours
Full telephone support of the selected product is in included within the package, the hours covered depend on the
service level purchased.
Standard Managed Service;
- 7am – 7pm – 7 days
- Including all UK Bank Holidays
- Response within 3 hours
Weekly Policy and Hardware Configuration Backup
Security device backups are included with both service levels, all backups are stored on secure network storage at the
MIS CDS SOC.
Should a restore be required, standard SLA response times will apply. MIS CDS ensures that only authorised staff
have access to Software and Hardware configuration information.
Installation of Critical Service Packs to Address New Vulnerabilities
Should a critical vulnerability be discovered in a security device operating system release, MIS CDS will arrange for
an immediate upgrade/patch to ensure the managed architecture cannot be compromised using an exploit based on the new
vulnerability.
Service Pack/Feature Release Installation
Software updates to managed devices are applied on a daily basis. MIS CDS will upgrade and apply patches only once they
have been thoroughly tested by the SOC engineers.
Should any down-time be required, MIS CDS will arrange for a suitable change slot to apply the patch/update with prior
agreement from the end user.
Health Monitoring
Included with this managed service is the complete monitoring of the security landscape utilising MIS CDS’
AffinitySECURE architecture. The service will ensure that relative “Health”
remains constant, typical areas covered include;
- Number of messages queued
- Swap File Usage
- Memory page usage
- Traffic Statistics
- Hard Drive Status
The MIS CDS Security Operations Centre continuously monitor the devices at your end-points to ensure connectivity.
When a device fails or if connectivity is lost the MIS CDS SOC is alerted and a response based on SLA time can be tailored to one of the following;
- Instant (Real Time) SMS or alert to a dedicated or contact or contacts
- E-Mail alerting (Once the Link is restored) to individual contacts
- Incident logging depending on severity
